Non-Refundable Charges

• COD charges
• Express shipping charges
• Any customization charges

Refund Processing

Products are received back at our warehouse and undergo a quality check before the refund value is initiated. Here's how refunds are processed:

• Mode of Refund: Refunds will be issued as store credits in the form of a gift card with a validity of 1 year.
• Processing Time: Refunds are processed after receiving and quality checking the returned product. This process usually takes 3-5 days for the return shipment to reach us. Once approved, refunds are reflected in your account within 3-4 business days.
• Prepaid Orders: Amount is credited to the same bank from where the transaction originated.
• COD/Bank Deposit: For Cash on Delivery transactions, a payout link will be sent to collect bank details for processing the refund.

Common Questions

• How do I cancel an order? Please contact our customer service team to initiate an order cancellation.
• What is your return policy? We offer a free return/exchange service with no reverse charges.
• How do I process a refund? Refunds are processed as described above.
• Can I choose a different item in exchange? Yes, exchanges can be made for different items.
• How do I contact customer service? Please reach out to us through our helpdesk.

Refund & Returns for Specific Categories

Kids' Clothing

We understand the importance of the perfect fit and comfort for kids. Returns and exchanges are available for all kids' clothing items, provided the tags remain intact and the items are unused. For size exchanges, check our Kids' Size Guide.

Female Clothing

We ensure every female clothing item is crafted with precision and care. You can exchange sizes or return items within 15 days of delivery. For customized designs, returns are not accepted unless there is a manufacturing defect.

Male Clothing

Our men's clothing line is designed for style and durability. Returns and exchanges are straightforward. Ensure the product is unused and in its original condition. For assistance with fit, refer to our Men's Size Guide.

Quality Assurance

All returned products undergo a thorough quality check to ensure they meet our return standards. If the product does not pass the quality check, we will notify you, and the product will be shipped back to you.

Important Notes

• Products purchased during sale periods are eligible for exchange only.
• Personalized items are non-returnable and non-exchangeable.
• Please retain the original packaging for smooth processing of returns.